How to provide real-time customer care? 如何提供實時的客戶服務?

Provide real-time customer care while looking professional (#You can help customers choose the size, color and quantity of products they need #Send order confirmations #Let people check their shipping info) Make your business easy to find and communicate with online (#Take advantage of scan codes and usernames; put your username underneath your Page title with an @ symbol before it; #provide contact directly.) Use chatbots to save you time while giving customers a personalized chatting experience (it's easy to create your CS center now! Ask us for details! #chatbot; #Bitmoji for sending personalized graphics) Learn how to get a customer’s address without making them type it in (show them how

淺析UGC、PGC和OGC

一般認為Web2.0(論壇、博客為代表)和Web3.0(社交平台、微博客為代表)的相繼流行,UGC(User-generated Content,用戶生產內容,也稱UCC,User-created Content)功不可沒。隨著移動互聯網的發展,網上內容的創作又被細分出PGC(Professionally-generated Content專業生產內容,也稱PPC,Professionally-produced Content)和OGC(Occupationally-generated Content,職業生產內容)。 UGC =UCC(User-generated Content,用戶生產內容,也稱UCC,User-created Content) PGC =PPC(Professionally-generated Content,專業生產內容,也稱PPC,Professionally-produced Content) OGC(Occupationally-generated Content,職業生產內容) 這三者之間既有密切聯繫又有明顯的區別。一個平台(網站)的PGC和UGC有交集,表明部分專業內容生產者,既是該平台的用戶,也以專業身份(專家)貢獻具有一定水平和質量的內容,如微博平台的意見領袖和政務微博。 PGC和OGC也有交集,表明一部分專業內容生產者既有專業身份(資質、學識),也以提供相應內容為職業(職務),如媒體平台的記者、編輯,既有新聞的專業背景,也以寫稿為職業領取報酬。 以OGC為代表的網站如各大新聞站點、視頻網站,其內容均有內部自行創造和從外部花錢購入版權;

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